About Live Help

Live Help is an online reference service providing library assistance to universities and colleges in Nova Scotia. More information on Live Help.

Live Help Hours during the academic year

September 23 - December 6, 2024
January 6 - April 4, 2025

Live Help hours during the spring session

April 7 - June 13, 2025

Live Help is closed

• National Day for Truth and Reconciliation (September 30, 2024)
• Thanksgiving (October 14, 2024)
• Remembrance Day (November 11, 2024)
• Christmas Break (December 6, 2024 - January 6, 2025)
• Nova Scotia Heritage Day (Feb. 17, 2025)
• Easter (Friday, April 18 - Monday, April 21, 2025)
• Victoria Day (May 19, 2025)

Live Help Privacy Policy

Novanet Libraries takes patron privacy and confidentiality very seriously and will never disclose your personal information or requests to any external person, body, or institution. Transcripts of chat transactions may be archived and will only be used for aggregate statistical data for quality assurance purposes before they are destroyed. This aggregate data may be used in research about this reference service. That said, this service uses commercial IM products not housed on Novanet servers so do not send sensitive personal information, log-ins, passwords, etc.